Advanced Solution - Monthly $99 per Seat
Our Advanced Solution is the choice of larger contact centers and centers which need the additional features such as predictive dialing. It is easy to set up remote work stations regardless of geographic location. This is perfect if you outsource overflow to lower priced centers. You still remain in charge from where ever you are, and you will see in detail what everybody is doing.
Included Main Features |
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Agents can be located anywhere |
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Real time queue visualization |
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Transfer and hold calls |
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Real time updates on all agents |
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Customized call statistics and reports |
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Listen and whisper for supervisor |
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Call recording |
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Chat window |
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Predictive, progressive and power dialing | |
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Multi campaign | |
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Campaign priorities | |
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Simultaneous monitoring of multiple call centers | |
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Real-time, summarized data for optimal analysis | |
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Productivity control (operator and campaign) | |
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Trend-mapping executive reports | |
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Open a URL, execute a program, and interact with an other service | |
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Total integration with IVR or voice recognition system data | |
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Tree-view flowcharts for decision making; includes contact information | |
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Custom programming available | |
Cost & Fees |
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monthly cost per seat (paid at the beginning of the Month) | $ 99.00 |
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Set-up cost per seat (one time) | $100.00 |
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License/Usage fee per seat (one time, refundable on cancellation) | $250.00 |
Data Storage & Security |
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Cloud Data Center connected to 2 separate Internet nodes | |
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Mirrored Data Center in other city (protection against major disaster) | |
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Generator backup (in case of power outage) | |
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* All reports and recordings are stored for | 3 Months |
* Important Reports and Recordings can be easily downloaded by a push of a button.
All payments have to be received by Virtual Cloud Call Center via wire or deposit.
All monthly payments have to be received in full before the current month expires to avoid service interruption.
If the service is paid for 12 months in advance, a 15% discount applies.
If service is cancelled, 1 week written notice is required (email is fine).
The License/Usage fee will be returned within 60 days of cancellation.
That's all our requirements, there is no contract to sign.
Just try us for a month, you will love our system. You can't loose, and if you continue with us, you will improve your bottom line by a lot.
Compare the features of our
System Requirements per Seat:
A Computer (PC or Mac) and Internet
Communication Requirements:
Free downloadable Soft Phone and a USB Headset
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a VOIP Phone