Data Security & Uptime

Making the Leap to the Cloud

 

The more you know about cloud computing, the more you will understand why it has received so much attention in recent years. Referred to as hosted computing, cloud computing generally refers to a complete software solution that your contact center accesses over the web. Virtual Cloud Call Center uses a centralized data center, which is a facility used to house computer systems and associated components, such as telecommunications and data storage systems. Cloud computing provides secure anytime and anywhere access, high-level security and data privacy, and it holds the potential to bring about some of the most far-reaching efficiency and productivity improvements ever seen in the contact center industry

 

its benefits include:

 

  • Safer cloud computing offers an unprecedented level of physical protection against fire, flood, data theft, and other concerns.
  • You can access hosted data from anywhere and anytime.
  • You can store more data than on firm hosted servers, and storage capacity is easy to upgrade when needed.
  • Worry free maintenance and security upgrades are handled automatically by professional data center staff. You will always have the latest and most secure technology, with no additional cost or downtime.

Is Cloud Computing Secure?

 

Cloud computing offers a level of physical and electronic security that an on site server or a locked file cabinet can’t begin to approach.


Because we can operate with large economies of scale, our data centers can be surprisingly affordable, offering even smaller contact centers a level of security far beyond what they could achieve on their own. The Virtual Cloud Call Center offers the following protection measures:

 

Physical Security

 

  • Our data centers have backup power supplies to run servers in case of power outages. Backup power is provided by diesel generators that can come online instantaneously in the event of a power failure and power the data center for as long as necessary until electricity is restored.
  • Our data center has several internet connections that run simultaneously. if one internet provider fails or is performing poorly, we are able to use other providers that have different internet backbone services.
  • Our data centers use multiple hard drives and other components, arranged in such a way that if one fails, another can immediately and seamlessly take its place.
  • in the case of a fire, flood, or other disaster, we use a mirrored data center in an other city.

Application Security

 

This deals with online security issues such as hackers and viruses. Application security measures include:

 

  • Firewalls act as an electronic barrier between the data center and the internet. they limit the execution of files and access to data to ensure that hackers and other unauthorized parties cannot access data.
  • Anti virus detection software is constantly updated. Anti virus software detects and removes any viruses that penetrate the data center environment.
  • Data encryption software encrypts data as it travels between your contact center and the data center.
  • Administrative controls governs access to applications and data.